Aug. 28, 2009
Q: I recently went to the Industrial Security Office (ISO) on base in order to obtain a guest pass for one of my English students. I was told by front desk personnel that I didn’t return a guest pass from a previous escort. I was also told that if I didn’t return a guest past for a second time, I would not be able to escort any additional guests for 30 days. I am completely certain that I returned the guest pass into the red box in the outbound lane as I exited the base on foot. I had to sign a document that made me feel like I was admitting to something that I simply did not do, in not returning the guest pass. I feel an error has been made in determining my negligence on not returning a previous guest pass. If accuracy and accountability cannot be determined with guest passes after they are placed in the red pass box, then the policy should be revised to require the passes be personally returned in person inside the office.

A: Thank you for your comment and suggestion. It is standard procedure for all ISO staff to brief every customer receiving a pass from ISO that all passes must be returned to a red drop box located at each exit of the installation. Additionally, customers can return passes directly to ISO personnel inside the office. ISO staff removes all passes from the drop boxes every morning and tracks them in a computer system. ISO personnel check the drop boxes to ensure all passes are removed. We will hold more training and make an extra effort to ensure all passes are removed and accounted for.