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Submit an Japan ICE Comment :: Interactive Customer Evaluation

Tipping the Commisary Workers?
Last Post 05-15-2012 1:49 PM by Nicki. 65 Replies.
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Mrs.Leonard.
Mrs.Leonard.

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    So today I visited theCommissary in Pensacola, where I currently live. I have been to this commissary atleast 15-20+ times and never had anything happen like today. After the a mid-aged woman half bagged/loaded my groceries  into the cart (I helped a good deal), she was going to push them outside. I always decline this offer because I feel there are other people who need the service more than I. She became very pushy and practically knocked my hands off the buggy, yelling that it was against the rules for me to push out my own buggy (even though I have ALWAYS pushed my own). Then halfway through the parking lot she stops with my buggy to talk to another worker, and literally stands there 2+ minutes until finally I tugged on the buggy and she shot me a evil stare, mumbled something to the other woman in a foreign language and started pushing the buggy again. Then we get to my Jeep and I loaded the groceries, she just stood there! I began to get in my car when I noticed she was standing there waiting for a tip, followed by her quickly telling me, "TIP". I had no cash and barely any change (not knowing I'd be tipping anyone today) but I dug and came up with 6 quarters. I got into my car and and she actually knocked on my window, pointing at the change in her hand saying, "tip, tip!" very forcefully. I guess she was demanding more? I tried to explain to her that I didnt have anything more and so she stands there, tapping her foot and looking very irritated for a minute and then stomps off. .....Im just confused, are they now required to push groceries to the car and then we basically have to tip them?? I wouldnt have any trouble tipping a worker who actually helped me, and was polite, although I would like the option to turn down the service. But I was flat out pissed because I did all the work and if anything she slowed me down with her little "chat" with the other employee....and the attitude was just uncalled for.....
     

    MonsterMommie
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    Wow...just wow! I've never had that experience. Normally I push my cart out as well, but I tend to hand the person who bagged the groceries a dollar as I head out. Sometimes, if I have my kids with me they will help me, but they ALWAYS load the groceries/shut my trunk and take the cart back for me, so I tip them for that. But she just sounds like she was just very, very rude! I wouldn't have tipped her at all, especially since you loaded your own groceries and she stopped to talk to a co-worker *while* pushing your cart.

    Mrs.Leonard.
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    See I knew other people took their own carts! I literally bagged more groceries than she did or I would have tipped for that, but honestly here we usually do most of it ourselves. And you would have thought I had just asked to throw a baby across the room, the way she reacted when I said, "Thank you, but I can take my own cart, its no trouble". I really wouldnt have tipped her except that she was standing so close to my Jeep, I couldnt have pulled out without hitting her. I just think, I wouldnt tip the server at the restaraunt if I had to get my own food?! But it was like she forced herself to walk me to the car, did nothing and then demanded a tip!!! I was just so infuriated by the rudeness!!

    Michele4
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    She had no right to tell you to tip her. NO RIGHT AT ALL!!! And for her to stop and talk to someone else and make you wait, no. I would have gone right back into the store and said something to the manager.

    Mrs.Leonard.
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    I really considered going back in. I'm not usually one to make a fuss but I was really mad. I was just already running late, had been up ALL night with my baby nephew, had alot of cold groceries and the commissary is about 45 minutes from my house....so I just decided to go on home. I did get her badge number though so I think I am going to email a complaint. I really cant stand the whole, "I hate my job, your an inconvience to me, oh I dont speak good English but I know how to aks for money attitiude." I am definilty going to email in a complaint.

    farfromhome
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    Wow, I have never had that much trouble, but yes I have had very rude baggers before. Thus whenever possible I do self-checkout as I also liek things bagged a certain way (grew up working in my parents grocery store), and hate getting home to smooshed bread and bruised produce.

    Seriously you should go back to the manager and report the incident(or call). Not only was it rude how you were treated, but sounds almost threatening. Your receipt is supposed to have the bagger number on it also, so you should be able to pinpoint the bagger.

    My understanding is that you should tip, but it is up to you how much. I have had favorite baggers that I seek out and will tip well, and then of course I have had those that I avoid like the plague. I always make sure to compliment and thank those that do a good job!

    Mrs.Leonard.
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    I did find it on my receipt too, thanks farfromhome! I didnt think of looking there. I agree, I have no trouble tipping people who do a good job! But this woman was absurd and I did feel very forced to have her take my groceries in the first place. And I agree about things getting smushed, I began to help bag when she literally (no joke) tried to put my bread in the same bag with a HUGE, HEAVY pack of 24 water bottles up on their side....COME ON!! common sense!

    ThaiGuy
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    There are some commissaries that have a policy that the bagger must take your cart out. This is generally in response to complaints from customers about loose carts bumping into their cars. I think McChord AFB used to have this policy; maybe also NAS Moffett (ok, you can tell I'm an old-timer.) As I recall, there were signs posted near check-out that clearly said the bagger had to accompany you to bring the cart back, but there was no obligation to tip.

    Baggers need to be universally helpful and good-natured; they should figure that if they don't get a tip from one customer, it will all work out in the long run. If they are trying to impose any obligation on you to tip, they are dead wrong. Send your email, and please let us know how it goes. I get discouraged by so many people on JB.com say who say "I shoulda told the manager except..." There's always some "except" but if you got the badge number you can still report it.

    Elizabeth
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    You have the badge number, report it!! Otherwise you may end up with the same lady in the future, lol!
    "When I pulled my hamstring I went to the Misogynist." -Brittany

    Mrs.Leonard.
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    Yep I sent the email tonight! I'll keep everyone posted as to the response I get!!

    NoNeed4aName
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    09-19-2011 4:14 PM
    Here's a tip...
    Don't be a pushy old bag and maybe someone willtip you properly.
    (the clean version)

    Groovie
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    Her behavior was way out of line, and I would file a complaint.

    However, if they bag your groceries, even if they don’t walk them to your car you should tip. If you don’t wish to tip, let them know beforehand and bag all of your own groceries. It’s not fair to have them work for free.

    The Lady of the house...
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    Can I get some clarification here on the “bagger tipping etiquette” in Yokosuka please. I am being sincere. We are new here and DOD so I’ve never had commissary privileges in the states. I have always been ready, willing and able to take my groceries to my car on my own and figured I could use the exercise anyway. Once upon a time I worked in a grocery store and was not tipped for bagging. On the rare occasion that my groceries were taken to my car I would tip.

    It appears that this post originated in the states but do I understand correctly that I am expected to tip for having my groceries bagged at the commissary on Yokosuka base even when I take them out myself? Please do not think I am being derogatory in my questioning. I have never seen/noticed anyone tipping and I thought tipping was not really a “thing” in Japan. I know the on base cab drivers have signage saying they appreciate tips.

    I didn’t realize baggers worked for free at the commissary. ?????????

    Adam Jones
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    I dont mind tipping, I usually tip $5 minimum if they bring my stuff out to my car, and if I carry it, I just drop $1 or $2 in the box for them.

    I even gave $10 once to the teller, because she was nice enough to come around her little cube and help me unload the cart, then she went back to ring it, and and bag the groceries for me. She was a champion!

    I had Julia my daughter in my hands, so I was very thankful. I didnt have to tip, her but I felt very proud that she cared enough to go through the trouble of helping me. Someone that day took my groceries out and I was feeling a little thrilled from the previous lady and I tipped the person that took my groceries to my car another $10.

    If they do great service, I dont mind paying.

    But I have had some of the baggers in Yokosuka do some really crazy things, like stand there expecting me to unload my stuff in the car.

     "Dont underestimate the power & change Japanbases.com
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    Groovie
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    Commissary baggers work for tips alone. They are not employed by the commissary.

    If they bag and/or take you groceries to the car, they should be tipped.

    duval diva
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    wow..about a few weeks ago i had an older phillipino lady bagging my stuff,but when she came up to start she had a attitude like not wanting be there mood and bagged em so slow the person behind me had to wait cus she was 2 busy talking n bagging one by one to remember shes at work..and then i had push my own cart out,im almost due pregnant,didnt mind,but woulda been nice if sh helped me out..i didnt tip her though..

    Elizabeth
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    Posted By The Lady of the house... on 09-19-2011 9:01 PM
    Can I get some clarification here on the “bagger tipping etiquette” in Yokosuka please. I am being sincere. We are new here and DOD so I’ve never had commissary privileges in the states. I have always been ready, willing and able to take my groceries to my car on my own and figured I could use the exercise anyway. Once upon a time I worked in a grocery store and was not tipped for bagging. On the rare occasion that my groceries were taken to my car I would tip.

    It appears that this post originated in the states but do I understand correctly that I am expected to tip for having my groceries bagged at the commissary on Yokosuka base even when I take them out myself? Please do not think I am being derogatory in my questioning. I have never seen/noticed anyone tipping and I thought tipping was not really a “thing” in Japan. I know the on base cab drivers have signage saying they appreciate tips.

    I didn’t realize baggers worked for free at the commissary. ?????????

    Like stated before, they're not employed by the Commissary --they "volunteer" for the job so they work for tips. You can tell them straight away you'd like to bag your own groceries and take them out to avoid tipping and/or having groceries packed the way you like. There are also a couple self-checkouts for 40+ items that you automatically do it yourself anyway.

    The baggers aren't Japanese usually so that's why the "tipping thing" isn't the same as outside of the gate --most of them are spouses, family, kids, etc (So this is why it goes pretty much the same for the onbase cabbies. You do not have to tip offbase cabs).

    I usually tip based on how much I bought and a buck at least if they bagged for me in the express lane and I carry it out.

    The self checkout is nice but people can be idiots and pile up in those lanes, so the regular checkout lines tend to be quicker depending on circumstances. (Avoid going around payday, lol)
    "When I pulled my hamstring I went to the Misogynist." -Brittany

    ALock92
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    Wow Adam! $5min for tipping is that generous or what we are expected to tip for "full" service. Guess my two dollars has been cheap these past twenty years of commissary shopping ....

    I usually give one dollar in the box too though and two for delivery to car sometimes three when I have the 40lb bag of dog food.

    Have to admit I am a bit confused here at Yokosuka too as at first did not have a car and it says carts are not allowed out of the store so what is the official cart policy. Is this why we see people using NEX carts cause they are allowed out of the store.

    Mrs.Leonard.
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    I would think $5 is a good tip too! I just dont think they do enough for it personally,maybe a dollar for bagging and $1-2 if they were actually to load my groceries and I had a whole bunch or heavy items. I didnt know that I could tell them I prefer to bag my own, but I definilty will here from now on. My groceries always end up smushed or bagged oddly. Once when I was unloading, I noticed my cleaning products were in the same bag as baby food and other food items....that just seems like common sense to put those in different bags! I'd like to know about the cart policy in yokosuka too. We wont have a car for the first month or two we're there and will be staying on base at the Gateway, so I guess we will be carrying groceries back and forth, idk?

    Chaunie
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    Can't believe that one. I am sitting up here reading this with my mouth wide open! She really asked you for a tip? That's crazy, she wouldn't have got nothing but me getting out of my car, watching me walk back in the store and complaining about her rude self. I can't believe you gave her anything. You treat people the way you want to be treated, not the way you think you deserve to be treated. My goodness that's crazy. I usually tip a dollar in the bucket when I go but if it's a pretty big order than I will tip two or more. Sometimes i ask them to put the food back into the cart I used in the store and they usually dnt have a problem with that down here at Pax River (MD) and I even push their cart outside ecspecially when I have two carts full and the little old lady is the one who bagged my groceries, but I have never had a problem with smushed bread or bad produce and as a matter of fact they always give me my eggs and bread to put inside the car, which I do.

    The Lady of the house...
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    Posted By Elizabeth on 09-20-2011 12:15 AM
     Like stated before, they're not employed by the Commissary --they "volunteer" for the job so they work for tips.



     REALLLLLY???? I had no idea! How is one supposed to know these things? OMG, I feel horrible. Is that the case in EVERY Commissary CONUS/OCONUS?

    Do you directly tip the person bagging for you or is there a place that you place tips in general?




     



     


     

    Jennybean
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    As far as I know, it is the same at all Commissaries. Baggers work for tips. In the express lane (not self check) there is a tip box, but when they bag and take out for you, you give the tip directly to the bagger. I still would not have enjoyed the bullying that happened with the OP.

    The Lady of the house...
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    Posted By Jennybean on 09-20-2011 9:19 AM
    I still would not have enjoyed the bullying that happened with the OP.

    No, that is bad form for sure. That would have definitely rubbed me the wrong way. I normally believe in giving a good tip where it is due. I honestly have never heard of baggers working without pay so I plead ignorance on that point. (Wish that info had been included in AOB)

     

    I have only been in the commissary a limited number of times since arriving in Yokosuka but I’ve only had good treatment so I do feel bad for not knowing. I will make good on that in future but I do not believe in “rewarding” somebody for blatantly rude behavior.  

     

    Thanks for the info!!!!



    ThaiGuy
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    Posted By The Lady of the house... on 09-20-2011 9:10 AM

    REALLLLLY???? I had no idea! How is one supposed to know these things? OMG, I feel horrible. Is that the case in EVERY Commissary CONUS/OCONUS?

    Do you directly tip the person bagging for you or is there a place that you place tips in general? 


    Take a look around next time you are there.  There will be a "Baggers work for tips" sign near the check-out.  I've never seen a commissary without one.

    As far as how to tip, it varies from place to place.  Some have a box at the check-out to put the tip; it's shared among the baggers.  If they take the cart to your car, you can tip them there but then I suppose they don't share as they are supposed to.  So I usually put my tip in the box if it is provided.

    Groovie
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    Posted By The Lady of the house... on 09-20-2011 9:10 AM
    Posted By Elizabeth on 09-20-2011 12:15 AM
     Like stated before, they're not employed by the Commissary --they "volunteer" for the job so they work for tips.



     REALLLLLY???? I had no idea! How is one supposed to know these things? OMG, I feel horrible. Is that the case in EVERY Commissary CONUS/OCONUS?

    Do you directly tip the person bagging for you or is there a place that you place tips in general?




     

    I haven’t been to the Yokosuka commissary but at every commissary I have shopped there are always signs that state “Baggers work for tips alone.”

     

    I typically tip around $5 for every $100 I spend. A bit more if I have a ton of smaller items and less if I have something big like two bags of dog food, since that alone is over $50 and doesn’t require bagging.



     


     



    Dana1
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    I've recently (in the past few months) noticed tip boxes at ALL the lanes in Yokosuka. Maybe they've always been there, I don't know. I have always tipped the bagger directly when they unloaded in my car...and now I'm wondering if I should just be putting it in the box. But I would feel like they are waiting for a tip after they unload too, so do I just make sure they see me put something in the box?

    ThaiGuy
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    Posted By Dana on 09-20-2011 8:14 PM
    I've recently (in the past few months) noticed tip boxes at ALL the lanes in Yokosuka. Maybe they've always been there, I don't know. I have always tipped the bagger directly when they unloaded in my car...and now I'm wondering if I should just be putting it in the box. But I would feel like they are waiting for a tip after they unload too, so do I just make sure they see me put something in the box?

    Trust me, they know if you dropped a tip in the box.  They keep out a sharp eye, and communicate with one another by ESP.  But if there's any doubt, I just tell them: "I left a tip at the check-out counter."  This gets shared among them.

    felinious
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    I just avoid the whole fuss. I grew up in Southern California and my parents were both grocery store employees. My groceries were always bagged, but no one ever offered to take my groceries to my car until I started shopping in the Commissaries. Maybe this is an East Coast thing that I have never had to deal with before. In any case, we just avoid the whole mess and carry our own groceries to the car. I don't really believe in tips unless the service is truly excellent. Especially since American-style service is barely service at all.

    hippies smell
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    TIP stands for "To Ensure Proper Service"

    It is not a requirement, but a reward for PROPER service which you did NOT get.

    I don't care if they work for free. That is THEIR choice. If they also choose to be rude and unhelpful they do not deserve squat. Money is to be EARNED.

    Shannon W.
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    Lady of the House- Do not feel bad You know now and can start tipping appropriately if you do have good service.

    I worked a bagger at a commissary long ago for some extra Christmas cash one year and I actually enjoyed it. Our cashier would always remind people that we worked for tips and I only a remember a few times that I didn't get tipped but it was due to someone paying with a credit card or they said they didn't know we worked for tips. The normal workers would get upset at me because I tended to get many $5 tips but I always had a big smile on my face and made pleasant small talk while making sure only the eggs were put in with the bread- it is amazing what a good attitude accomplishes, even if you are just bagging and taking out someone's groceries.

    I usually do $5 to every $100 at commissaries as well but I am hesitant to give that much if the person is not friendly or if it seems like I am a inconvenience to them.

    ThaiGuy
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    Posted By Shannon W. on 09-20-2011 11:24 PM

    I worked a bagger at a commissary long ago for some extra Christmas cash one year 

    lol, how much did you take him for?? 

    Shannon W.
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    Ha!!! OMGosh!!!! That explains all of that extra xmas money, lol!!!!

    Elizabeth
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    Oh yay, tip wank. Former and soon-to-be-again bartender here so I love it! Ha ha.

    But uh, if you don't want to tip then don't use their SERVICE. They're offering you a service in exchange for a small tip (I mean, you can't spare a buck for them bagging and loading your groceries!?). It's like that valet, or bag man --no one is forcing you to use their service, you've got the choice if you're "not a tipper" or know you don't like the service offered.
    "When I pulled my hamstring I went to the Misogynist." -Brittany

    Groovie
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    09-21-2011 3:27 AM
    Posted By hippies smell on 09-20-2011 9:23 PM
    TIP stands for "To Ensure Proper Service"

    It is not a requirement, but a reward for PROPER service which you did NOT get.

    I don't care if they work for free. That is THEIR choice. If they also choose to be rude and unhelpful they do not deserve squat. Money is to be EARNED.


    They are not choosing to work for free.

    If you don't want to tip, that is your prerogative, but don't use their services and expect them to work for free.

    The Lady of the house...
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    09-21-2011 5:51 AM
    Posted By Shannon W. on 09-20-2011 11:24 PM
    Lady of the House- Do not feel bad You know now and can start tipping appropriately if you do have good service.  
     


    I will be more attentive in the future for sure. In the short time we've been here I feel like I've done well to get from point A to point B. We don't have a car yet (I know boo hoo) so I honestly have been so focused on how to get around with our stuff that I've been oblivious of the signs/boxes.


    Thanks for the input.


     

    JJaMS
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    09-21-2011 11:36 AM
    In San Diego, we tipped after they took to the car. The only lanes that had the tip box are a couple at the end where the older ladies work bagging your food but do not carry out, so you tip them only for bagging.

    If I didn't have much stuff, I'd go there and give the little old ladies their tip in their box. At least they were working for something. They're outgoing enough to take breaks from their knitting and playing with grandkids at home and are healthy enough to still be out there and see some of us younger folk go through the commissary with our crazy kids! Besides, they were always usually the ones to ALWAYS give a smile, make sweet small talk and compliment a cute baby you have in your shopping cart. Sometimes, I just felt like feeling I got a "hello" from my own grandma, I guess. Especially when we're so far away...

    So, what is the protocol here regarding tipping at the car or in the boxes? What's the difference if any?

    Akakmg
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    How do you usually deal with the baggers at the commissary without them getting mad? Because today I went there with a couple of bags but not a lot then this lady was automatically putting it there in the cart and I know she's gonna walk me out but I don't need to coz I can put them in the stroller with my kid but when I told her I don't need the cart she had this unpleasant look. I know they work for tips but they are like literally harassing us to use their service. One time too when I saw another lady said no they were being rude to her and telling her well you can't take the cart and have to get another one because we're using this commissary carts. But when they took me to the taxi stand they didn't bother about the cart. I don't mind using their service if I have plenty of things with me. But if it's 3-4 bags I don't really need them at all. I'm cool if I bag my own stuff it's just that they automatically touch your items once you check out. They should ask first if we need a bagge or not before starting so they wont get upset and give snob and sour faces. And they should put tip boxes to all the counter so in case you can still leave some even of they don't walk you out just as a help.

    Groovie
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    01-13-2012 11:39 PM
    I don't need them to take the groceries out to the car a lot of the time since I don't get that much and can carry them out. I just drop the tip in the boxs located at each lane and tell them I will take them myself. There is a sign at the exit door stating commissary carts are not to be taken outside. I've never had a problem, and I am in there a few times a week.

    Kimberly H
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    I usually do the same thing as Groovie. I have never had a problem either. When I plan to take it out myself I usually go ahead and place a few dollars in the box by the register and they hand the cart over to me.

    Mrs.Leonard.
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    We have to push our groceries home in the NEX cart as we dont have a car yet and dont live far enough away for a taxi. We always take the cart back with us on our next trip. But lately they have been challenging me to not even let us push those carts outside. I try to explain that we have nowhere for them to push it to, so fighting me to push it right outside the door is just ridiculous. The other day we have 2 items and I didnt put anything in the tip jar becuase I onl had like 10 bucks on me and my purchase was 9.80 (I thought it would be rude to put 20 cents in there) and I got the coldest stare ever....

    Groovie
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    If you have so few items and are not going to tip why not use self checkout?

    Chaunie
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    I know for a fact that something is going on. I have been to the commissary on several occasion where they are asking if I even need help out to my car. Yesterday I spent over $130 and she asked me if i needed help! What did she think? I just told her no and went about my business. I still put a $1 in the bucket ONLY because she bagged my stuff but since i brought my own bags i should have just kept my money AND TO MAKE MATTERS EVEN WORSE, I SEE HER TAKING SOME TEENAGE BOY OUT TO HIS CAR THAT LOOKS LIKE HE HAD MAYBE $20 WORTH OF STUFF IN HIS CART!!!!!! NOW WHAT KIND OF MESS IS THAT. I AM NOT EVEN GOING TO SAY WHAT IM THINKING BECAUSE THAT WOULD BE DIS-GRACEFUL!!!!!! Now this had happened more than once so I know Im not crazy. If i have only a couple of things i will self-checkout but this was my 1st and 15th trips when i go stock up for the weeks coming so I had no choice. If it happens again I will be writing them a note in the comment box. But as long as they are treating me crazy, Im keeping my money. Tips are for good service, and lately I have not gotten any!

    5oneofakind
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    I would rather do it all my self anyways, I feel odd having help lol. Unless it is a big item, tv stand and so on, but you don't get those at the commissary lol.

    Latiana
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    If you have many items .. Preferible take the Blue card shop(Nex) and check out ur self ..

    Frank
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    Just some information from an Old School Commissary Bagger; seems things have changed from my time:

    When I was in high school, being a Commissary Bagger was my first official job.  Here are some facts from my time:

    - No, there is no salary, or hourly pay
    - Thus, it truly is "Baggers work for tips only"
    - We got tipped for bagging and loading the cart, $1 was enough for us back then
    - Bonus tip for taking groceries to the car; at customer's request (usually an extra $2 was good back then)
    - Tips are shared among the team of baggers for that line (could be up to 3 people sharing the one tip box)
    - Express Lane was rare (ALL baggers were part of the rotation), but when you got it, it was just you the whole day (Best money making day for a bagger)
    - I've worked a 7-8 hour day with a payout of only $20; those days sucked
    - Complaints start at customer service, then the Head-Bagger, then the bagger themselves
    - I've seen baggers that don't care and baggers that were great at their work.  We even had competitions among ourselves judging each other on speed, neatness and organization; something we came up with ourselves
    - Paper bags were much easier; I don't think I would have liked having to do plastic bags
    - There was 1 person who got paid by all baggers to retrieve carts (I don't remember what the "Cut" was for this person)
    - At the end of the day, all baggers were responsible for cleaning the checkout line and retrieving all carts in the parking lot

    Things that have changed over the years (only what I've noticed):

    - Paper bags were replaced by Plastic Bags
    - It does seem that baggers are required to assist customers to the cars now (experienced both here and Naval Base San Diego; must have been implemented by either the Head Baggers or Store Managers)
    - I haven't noticed a specific person that retrieves carts anymore
    - I'm still sketchy about the amount of the tip for today's standards, but I do tip well if I receive above average service
    - Upright carts, yuck


    Just a quick write up to let you know what a bagger goes through.  They aren't all perfect, but some of them do good work.  As a former bagger, I still keep an eye out for the good ones, they are rewarded by the size of the tip I give them.  The bad ones, the ones that don't care, are rewarded by the lack of size of the tip I give them as well.

    "The size of the Tip is equivalent to the Quality of Service"  





    Frank
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    Posted By Chaunie on 01-14-2012 9:16 AM
    I know for a fact that something is going on. I have been to the commissary on several occasion where they are asking if I even need help out to my car. Yesterday I spent over $130 and she asked me if i needed help! What did she think? I just told her no and went about my business. I still put a $1 in the bucket ONLY because she bagged my stuff but since i brought my own bags i should have just kept my money AND TO MAKE MATTERS EVEN WORSE, I SEE HER TAKING SOME TEENAGE BOY OUT TO HIS CAR THAT LOOKS LIKE HE HAD MAYBE $20 WORTH OF STUFF IN HIS CART!!!!!! NOW WHAT KIND OF MESS IS THAT. I AM NOT EVEN GOING TO SAY WHAT IM THINKING BECAUSE THAT WOULD BE DIS-GRACEFUL!!!!!! Now this had happened more than once so I know Im not crazy. If i have only a couple of things i will self-checkout but this was my 1st and 15th trips when i go stock up for the weeks coming so I had no choice. If it happens again I will be writing them a note in the comment box. But as long as they are treating me crazy, Im keeping my money. Tips are for good service, and lately I have not gotten any!

    If you don't mind tipping them extra for the service of taking the groceries out to your car, it probably would have been better if you said 'yes' when they asked.  I'm guessing the teenage boy with $20 worth of stuff said yes.



    deamarie
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    My "really bad service experience" this was back in september when school started back, So i had purchased about 200-300 dollars worth of groceries (that is alot for us) I had the baby with me, the 2 baggers got it all bagged up and in the blue cart, i tipped them $5.00 bucks, as they ignored me the entire time, talking to each other in Tagala, I don't know must have been interesting they didnt noticed when I asked for help out as I had the cart and a stroller...so said excuse me asked again, they both told me no and went back to talking to each other...well whatever. SO i went over to the youngest looking bagger sitting on the bench all alone and asked her if she would help me to my car ? The girl was proably barely 18? she was polite kind and very helpful. I tipped her 1000 yen. I told her to put it in her pocket and not to share it in the common tip jar :o)

    So i had good service with her, and bad service with the 2 that were too busy chatting, I honestly wanted to grap the 5 bucks i put in the box and put in a dollar, but thought it would be bad manners lol.

    McLiz
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    01-14-2012 12:23 PM
    Posted By Chaunie on 01-14-2012 9:16 AM
    I know for a fact that something is going on. I have been to the commissary on several occasion where they are asking if I even need help out to my car. Yesterday I spent over $130 and she asked me if i needed help! What did she think? I just told her no and went about my business. I still put a $1 in the bucket ONLY because she bagged my stuff but since i brought my own bags i should have just kept my money AND TO MAKE MATTERS EVEN WORSE, I SEE HER TAKING SOME TEENAGE BOY OUT TO HIS CAR THAT LOOKS LIKE HE HAD MAYBE $20 WORTH OF STUFF IN HIS CART!!!!!! NOW WHAT KIND OF MESS IS THAT. I AM NOT EVEN GOING TO SAY WHAT IM THINKING BECAUSE THAT WOULD BE DIS-GRACEFUL!!!!!! Now this had happened more than once so I know Im not crazy. If i have only a couple of things i will self-checkout but this was my 1st and 15th trips when i go stock up for the weeks coming so I had no choice. If it happens again I will be writing them a note in the comment box. But as long as they are treating me crazy, Im keeping my money. Tips are for good service, and lately I have not gotten any!

    I've read this a few times, but I feel like I'm not understanding what you were upset about.  Are you mad that she asked if you need help to the car?  That is standard procedure as far as I've seen.  If you had just spent that much moeny on groceries, it stands to reason that you had quite a few bags to carry.  Logically, she would have assumed you might like some help.  That is part of their job.  So what if she had also helped a younger person with fewer groceries to their vehicle?  That certainly does not seem shady.  Again, part of the baggers' job description.  It helps them to get better tips, and with that being the only way they get paid at that job, can you begrudge them that?
    If I really did misread your comment, then disregard all that. ^^

    ThaiGuy
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    01-14-2012 12:24 PM
    Posted By Frank on 01-14-2012 12:03 PM

    If you don't mind tipping them extra for the service of taking the groceries out to your car, it probably would have been better if you said 'yes' when they asked.  I'm guessing the teenage boy with $20 worth of stuff said yes.


    Excellent observation.

    Frank
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    Posted By deamarie on 01-14-2012 12:13 PM
    My "really bad service experience" this was back in september when school started back, So i had purchased about 200-300 dollars worth of groceries (that is alot for us) I had the baby with me, the 2 baggers got it all bagged up and in the blue cart, i tipped them $5.00 bucks, as they ignored me the entire time, talking to each other in Tagala, I don't know must have been interesting they didnt noticed when I asked for help out as I had the cart and a stroller...so said excuse me asked again, they both told me no and went back to talking to each other...well whatever. SO i went over to the youngest looking bagger sitting on the bench all alone and asked her if she would help me to my car ? The girl was proably barely 18? she was polite kind and very helpful. I tipped her 1000 yen. I told her to put it in her pocket and not to share it in the common tip jar :o)

    So i had good service with her, and bad service with the 2 that were too busy chatting, I honestly wanted to grap the 5 bucks i put in the box and put in a dollar, but thought it would be bad manners lol.

    Two things to protect yourself next time, if you want service to your car, and you have chatty baggers speaking Tagalog (as a filipino, I am ashamed this happens), don't tip them until the job is done.  Make it their choice to get paid or not.

    2nd, make sure customer service knows and escalate it to the point of being able to speak to the head-bagger.  Don't leave until you get the head-bagger involved.

    If we don't change things, it will remain the same.  When a bagger's take home pay is smaller, believe me, they will work harder.



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