‘Meet the Manager’ Program Uses Customer Input To Improve Services At Camp Zama Exchange
By Myra M. Dizon, AAFES Public Affairs

Customer feedback plays an instrumental role in the Camp Zama Exchange’s ability to provide great service while improving the overall shopping experience. Military patrons can play a part in this process by meeting Camp Zama Exchange managers to discuss daily operations and areas of improvement.

“Meet the Manager” is a program in which the general and branch facility managers are available to discuss Camp Zama Exchange operations with shoppers. The program seeks to gather information on products, services and any problems experienced.

One of the program’s goals is to reduce the time and effort spent on processes while setting reasonable expectations. In order to meet the continuing demand for the best products and services, Camp Zama Exchange managers are eager to engage in one-on-one communication with those they serve.

“By placing a greater emphasis on customer feedback, we can work with shoppers to deliver a stronger benefit for all,” said Shirley A. Huth, general manager of the Exchange here. “We want the best for the Soldiers at Camp Zama, and that starts with knowing their wants and needs. The only way to do that is to proactively reach out and listen to community concerns.”

All feedback and information gathered during Meet the Manager discussions is sent back to Exchange headquarters in Dallas and evaluated for possible future programs and execution.

A booth or area for discussion is designated at the front of all Exchange locations periodically in order for customers to easily recognize where to go to meet with various managers. Prior to a scheduled Meet the Manager event, signs are posted in-store to alert shoppers when the next session will occur.

The next event is scheduled from noon to 1 p.m. on May 27 at the Exchange. Authorized patrons can contact the Exchange for more information and additional details about the Meet the Manager program by calling (214) 261-2103 or (214) 261-2059.

The Army and Air Force Exchange Service is a joint command and is directed by a board of directors which is responsible to the secretaries of the Army and Air Force through the service chiefs of staff. The Exchange has the dual mission of providing authorized patrons with articles of merchandise and services and generating non-appropriated fund earnings as a supplemental source of funding for military Family and Morale, Welfare and Recreation programs. To find out more about the Exchange history and mission or to view recent press releases, visit http://www.shopmyexchange.com.