Oct. 3, 2008
BZ: I am writing to commend all the men and women, uniformed and civilian, young and adult, who provide front line customer service to all of us here on base. I personally know the kind of dedication they provide in order to maintain a responsive and quality customer service, whether it be at the retail stores, food service, financial, recreation or travel. Sometimes we get to wait in the line for a long time either because there is only a limited number of staff working at a particular period of time, or some staff members are on training and still learning the ropes. Sometimes they make mistakes or did not fully satisfy our needs. In those instances, I really believe that we need to extend a little bit more of our patience, understanding and cooperation. These people are same spouses of sailors, military or retired military like the rest of us. They are here to provide service and to help us get what we want or need. They are not perfect and the institutions are not perfect, but as a community I encourage everyone to be a little bit more patient and tolerant. And even more, the next time you go to Navy Exchange Auto Rental or to the Navy Federal, why don’t you scribble a little note on their comment card or talk to a supervisor and express how much you appreciate the staff’s hard work and how much you admire their positive attitude in spite of the stressful situations they’re in from day to day? Sometimes we are quick to complain, but slow to compliment. This time, let’s pat them on the back say, “Great job and thank you!”