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Ikego Mini Mart Issues
Last Post 09-06-2011 10:35 PM by Jennybean. 42 Replies.
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Adam Jones
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    I had created a similar topic a few months back, but unfortunately it had been removed.
    I had granted a few members (Moderator) access to the forums.  One of these individuals felt it was not right to blast the issues and deleted a few heated topics on the website.  Long story short, no one has had moderator access since.  I am starting this topic once again, because like before it was terrible seeing the vegetable section the way it used to be.  It then started a 100% improvement, and as you can see from the top picture, this is what happened after a few weeks of us blasting the Ikego Mini Mart.

    Well like all good things, it came to a shocking halt as I went there today and saw the level of quality has once again gone down hill.

    I am starting this post up again because I see they have not fixed the problems.

    Here is a picture of how it used to look:
    (Whats funny, is it only started looking like this, after we had been blasting and blasting on this website about how terrible it was looking)....



    Here is how it looked today:



    On the top shelf (center) you will see some bags of lettuce.

    Here is a close up for how they looked today:






    Is this the quality of vegetables that people are happy eating?

    Please post any other issues you have with the Ikego Mini Mart.  If its stuff being out of stock, not carrying common items, prices, vegetables, customer service, etc..

    Lets get the vegetable section looking beautful again like you see above in the first above picture.
     

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    Adam Jones
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    05-09-2010 12:33 AM
    Also, without even looking we bought a bag of nuts.
    This bag was not on clearance it was regular price.

    Today is May 08, 2010

    Look at the date on the bag when we got home.



    Can someone please do their job and keep a closer eye on products that are expired.

    I dont know if you have a system in place or a tracking database or items expiring soon, and things you need to go and check on the shelves, but people do not need to be purchasing items if they are expired.

    Think about it...

    What would happen in the states if you were to get sick from a local grocery store?  Lawsuit.... hmmm

    I didnt get sick, I actually just threw them away.  I probably could of brought them back into the store and just got a refund, but its not worth my time.

    I would rather just inform the rest of the community to beaware, and becareful what you buy.

    I now check every single date for everything I buy..  No matter if its at the commissary, the NEX, the Ikego Mini Mart, the Autoport, etc..  They all seem to have issues with expiring products, and someone not taking them off the shelf in time.

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    Elizabeth
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    OMG, that's awful. I can understand that maybe it was understocked because of this past week and it's the weekend... but there is no excuse for the quality of the lettuce.

    Yeah, I just bought way over due mayo the other day. It's kinda like how Taco Bell always forgets an item in your order every other time, you just expect it now. Frustrating.
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    luvinD
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    Adam, i can't tell you how many things we've gotten from there, only to get home and find it expired. You SHOULD NOT have to check expiration dates.... thats their job. ok, don't even get me started on the rest of the S*** that goes on there. I hate that that is our only option out here in ikego.

    ngough
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    We are CONSTANTLY returning items to the Ikego mini mart. I try to check the expiration date on everything we purchase and I am shocked how out of date some of the items are. The OREO cakesters have been expired since March yet they are still on the shelf. I was going to put them in a care package to Afghanistan. Obviously, I did not buy them! The Commissary also has major issues with expired goods. Again, we check the expiration date on everything before we purchase it but sometimes it doesn't matter as items have gone bad before we bring them home. I agree, this would not be an issue Stateside. If a market operated the way the NEX and Comm operate, they would be put out of business.

    artisio_g
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    Love the site and really get a kick of reading the forums. I've been in Japan for quite sometime and it never seems to amaze me how ungrateful some of my fellow Americans can be. People "YOU ARE NOT IN AMERICA" Stop for a minute and think how happy you would be if there was no Commissary, NEX, MWR or for that matter no base! Imagine how happy you'd be if you had to depend solely on the Japanese economy, do the math! Cudos to the previous moderator for deleting non-sense like this. DON'T HATE, JUST APPRECIATE!!!

    Adam Jones
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    05-11-2010 12:34 AM
    People "YOU ARE NOT IN AMERICA" Stop for a minute and think how happy you would be if there was no Commissary, NEX, MWR or for that matter no base!

    Is it too much to ask for NON EXPIRED products when you purchase them? I do shop off base in the Japanese economy.
    I guarentee you, you wont just walk up to any box of crackers and find the date is going to expire in less than 1 week either.
    You may pay $1 more for the box, but do you have any idea how much money I have thrown away because of expired products? I bet if I go down stairs right this sec, I can find something on my shelf that is expired. Not because I just bought it, because most of the products you buy you have to realize they WILL EXPIRE in less than 1 month usually.

    So unlike the US, when people actually bulk buy their products, I have started to cut back and not buy so much..

    I know in the states you can buy a can of green beans with a 1-2 year expiration date. Here... Good luck with a 30-50 day window.

    DON'T HATE, JUST APPRECIATE!!!

    I dont think any of us are hating on them. We just want better service, so when products are expired, that they not be left on the shelf for someone to accidentally buy, who possibly didnt look at the dates before purchasing.

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    Adam Jones
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    DeCA Customer Bill of Rights

    http://www.commissaries.com/shoppin...rights.cfm

    Our customers have the right to expect
    :

    Article I
    Professional, Courteous Service

    Article II
    A Clean, Pleasant Store

    Article III
    Fresh, High Quality Merchandise

    Article IV
    Well-Stocked Shelves

    Article V
    The Best Possible Prices

    Article VI
    Quick, Efficient Checkout

    --------------------------------------

    Food Product Dating

    Find out what Sell By, Best if Used By, and Use By mean DeCA's Public Health, Security, and Safety Directorate receives inquiries about product safety and quality. Many want to know how to interpret product code dates. The U.S. Department of Agriculture's Food Safety Inspection Service has an excellent page on their Web site explaining product-dating requirements, procedures and terminology.

    http://www.fsis.usda.gov/Fact_Sheet.../index.asp

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    ESP
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    As I'm sure many that have been here for a while know, the "Party Line" on this subject is that expiration dates are just SUGGESTIONS, and that the base Vets have cleared the expired products as safe to consume.

    ESP
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    Posted By artisio_g on 11 May 2010 12:18 AM
    Love the site and really get a kick of reading the forums. I've been in Japan for quite sometime and it never seems to amaze me how ungrateful some of my fellow Americans can be. People "YOU ARE NOT IN AMERICA" Stop for a minute and think how happy you would be if there was no Commissary, NEX, MWR or for that matter no base! Imagine how happy you'd be if you had to depend solely on the Japanese economy, do the math! Cudos to the previous moderator for deleting non-sense like this. DON'T HATE, JUST APPRECIATE!!!


    That attidude is EXACTLY what is wrong with this base, and why things never change here.  Let me make this clear for you, DECA/Commisary/NEX employees have a JOB.  That's right, it's a JOB, and they're getting paid to do that job.  How about these losers appreciate that they have a damn job, and try to imagine this, DO THE DAMN JOB?      

    Nobody is saying that everything on this base has to be same as it is in the States.  Just about every complaint that people have here goes back to some loser not doing thier job.  You can "what if there was no" all day to try to make excuses for s**tty work/service, but it doesn't justify it. 

    I do get part of what you are saying, and I'm probably misunderstanding your point.  But I hear this crap everyday.  Hey, I do agree that things are good here, and it should be appreciated.  I also know that everybody has a bad day, and might explain somebody's attitude at a certain time.  But there is no excuse for half assed work.  I'm sorry, I just wasn't raised that way.  I was raised to always do the best job I can at whatever task I'm given (whether I like the task or not), and should always be able to be proud to say that "I did this."   

    And I sure as hell don't agree with censoring complaints on a PUBLIC FORUM.  Did the previous moderator happen to work for NEX or have a spouse that works for NEX?

    artisio_g
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    WOW!!! so now we blame it on the so called half ass NEX, MWR & COMMISSARY workers. Very PATRIOTIC. So does this half ass employee category include the Japanese employees at the NEX, MWR & Commissary?

    Pretnpink
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    you gotta put the blame on somebody, because somebody is not doing their job.!!!!!

    AllanS
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    I'm reminded of a scene in A Bridge Too Far where a German officer is trying to explain to his superior why they are going to lose the war. You see, the Germans had managed to capture a US Mail run and he found something surprising in it.

    Cake. Fairly fresh cake at that.

    It was then that he realized that the Allies had the logistics and capacity to send luxury items to the war front and he knew that Germany was doomed.

    Neither here nor there actually, but this reminded me of that scene. (Good movie too).

    -----------------

    Easy there Artisio - I can see where you are coming from. And if this was the sandbox or a non-westernized nation I'd be in agreement with you.

    But this is a westernized nation that has been in place for decades. Recurring lapses like this should not be happening. The occasional problem, yes, but from what I'm reading from Adam this is an ongoing issue. And unless people complain about something, things will never get fixed.

    And ESP - you might want to back off on blaming the grunts who do the daily work on this. Again this is just my opinion and I certainly don't have direct knowledge of everything happening, but a problem this steady and ongoing is usually because of a management failure. Even if the problem happened to be because of a front line worker management should have caught and corrected it a while ago.




    Adam Jones
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    And unless people complain about something, things will never get fixed.
    You are correct about that one!

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    Elizabeth
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    They've proven that they could keep it nice and stocked, just like the above picture shows. This is no instance of being whiny brats overseas. People just want the best of what the base is capable of... this is obviously a management problem somewhere along the chain. The workers are only going to do what management wants/tells them to do.
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    ESP
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    Posted By artisio_g on 27 May 2010 04:29 PM
    WOW!!! so now we blame it on the so called half ass NEX, MWR & COMMISSARY workers. Very PATRIOTIC. So does this half ass employee category include the Japanese employees at the NEX, MWR & Commissary?


    From your avatar pic, I'm assuming you're an adult, but you don't seem to be able grasp the "work" concept.  Let me break this down for you.  If you have a job, you are getting paid to DO that job.  If that job happens to be ordering produce and keeping fresh produce stocked, and the produce doesn't get ordered or is old, then the JOB DIDN'T GET DONE.  Just showing up at your job, does NOT equal DOING your job.  The purpose of the job isn't for losers to scam money for the least amount of work as possible without getting fired.  You aren't being paid for just showing up, you are getting paid to DO your job.  And not all jobs are the same.  You have to apply to get a job, which means that in theory the applicant should have at least an idea about what the job is and what is required to do the job.  Does that clear up this mysterious concept of "work" for you?   

    What the hell does patriotism have to do with being pissed off about all the half ass work that gets done on this base?  As far as I'm concerned, it's UNPATRIOTIC to be willing to waste TAX DOLLARS on losers doing half ass work.  And that goes for everybody.  Yes, even the MLCs/IHAs/HPTs that are paid by the Japanese Govt.  And yes, there are plenty of MLCs/IHAs/HPTs that should be fired for not doing thier jobs.  I'm not sure why you would differentiate between workers being paid by the US Govt or the Japanese Govt.  Half ass work is half ass work.  And unfortunately, on this base not doing your job isn't grounds for being fired.           

    I don't know.  Maybe I didn't explain what I was thinking well enough in my earlier post.  I wasn't saying that only NEX, MWR, & COMMISSARY workers are doing half ass work, and I wasn't saying that ALL the workers at NEX, MWR, & COMMISSARY are doing half ass work.  What I meant was that half ass work is tolerated ALL OVER THE BASE.  Don't get me wrong, there are a lot of people here on base that work thier asses off, and do a great job.  As it turns out, it's been my experience on this base that a lot of that "working thier asses off" is the result of having to carry the half ass workers workload.  I'm sure that morale for the losers not doing thier jobs must be really high  What would they have to complain about, they aren't even expected to do the job they're getting paid to do?  But try to imagine what it's like for the people that have to work harder to keep production up?         

    ESP
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    Posted By AllanS on 27 May 2010 05:27 PM
    I'm reminded of a scene in A Bridge Too Far where a German officer is trying to explain to his superior why they are going to lose the war. You see, the Germans had managed to capture a US Mail run and he found something surprising in it.

    Cake. Fairly fresh cake at that.

    It was then that he realized that the Allies had the logistics and capacity to send luxury items to the war front and he knew that Germany was doomed.

    Neither here nor there actually, but this reminded me of that scene. (Good movie too).

    -----------------

    Easy there Artisio - I can see where you are coming from. And if this was the sandbox or a non-westernized nation I'd be in agreement with you.

    But this is a westernized nation that has been in place for decades. Recurring lapses like this should not be happening. The occasional problem, yes, but from what I'm reading from Adam this is an ongoing issue. And unless people complain about something, things will never get fixed.

    And ESP - you might want to back off on blaming the grunts who do the daily work on this. Again this is just my opinion and I certainly don't have direct knowledge of everything happening, but a problem this steady and ongoing is usually because of a management failure. Even if the problem happened to be because of a front line worker management should have caught and corrected it a while ago.




    Again, I think maybe I didn't explain what I was thinking.  I'm not focusing on a specific group.  I mean all employees at all levels.  You're absolutely right that management is probably a huge part of the problem in this case.  But in the end the result is the same, no matter who is speciffically to blame.  The complaint in this thread is that the Ikego MiniMart is capable of keeping thier shelves stocked with acceptable items, but they don't do it.  This is a problem that the Ikego MiniMart (NEX) as a WHOLE needs to solve.   

    For example, if a worker needs to report that the shelves are empty or that items are old/expired for somebody to order new items, that needs to happen.  If the person that places the order isn't placing the orders, then somebody needs to ride this person until they DO place the order.  If the orders have been placed and the items are just sitting in boxes in the warehouse, then they need to get the items to the shelves. 

    I know that with the work I do, if I need somebody else do to something to complete a project and it is taking too long, I will ask what the issue is and help to solve the issue.  I don't just sit there and think, "Gee, will this ever get done?  Well, I guess I'll just sit here, and hope it gets done eventually."  You know what I mean?  Whatever the issue is, it needs to be looked at and solved.  Like I've already said, the problem is that there are too many people on this base doing half ass work, but I did mean that it's a problem at all levels.     

    Oh, and I believe the movie you are talking about above with the cake in the mail is "The Battle of the Bulge."  I did like "A Bridge Too Far" better.  But both are great movies!        

    Primemas
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    heh they do like to mark anything that has gone bad down to 50% off, I see it all the time lolz.
    I am whats known as MANTASTIC!!!

    Elizabeth
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    BLAGHHHH. My husband bought some little cake snacks at the Yokosuka Mini Mart recently --they expired 09/09. Yeah.

    And then they've had some great beer in recently --like from Anchor Brewing. But the problem is that is says in large print a couple times right on top of the case to "KEEP REFRIGERATED". And they're not refrigerated of course. And they're going for $10 a six pack.

    Yeahhhhhhhhhhhh.

    So how has everyone else's mini mart experience been recently?
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    Yoko-girl
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    Posted By Elizabeth on 05-20-2011 9:01 PM
    BLAGHHHH. My husband bought some little cake snacks at the Yokosuka Mini Mart recently --they expired 09/09. Yeah.


    Yuck!  That's over a year and half old!  I'm surprised they hadn't turned green!    What is it going to take?!  Does someone on base need to get physically ill from eating one of these products before the base does something about the expired food on their shelves?! 

    Adam Jones
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    About a month ago, I wanted to go and pick up a few jars of baby food.  So I drove over to Ikego Mini mart thinking they had a few selections.

    Sure they did, but after I started looking at the back of the dates, I realized that the baby food was expired, or would be in the next few days.

    When I was in Hawaii a few months ago I was at a grocery store, and I found baby food that didnt expire for 2 years from then.  So I just assumed it would be like that everywhere.  Well I was wrong.

    I ended up not buying anything that day in Ikego.

    A few weeks past, and I was in the Yokosuka commissary looking at the same exact products.  They were atleast 8-10 months from expiration.

    Ikego, was no where near those spans.

    Here was some pictures I took, when I was looking at the dates in Ikego.  I just forgot to post them, until I saw this thread re-appear.




    Cant see it very well, but it was expired at the time I took the picture

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    DesMama
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    This is why I only use the mini mart for water, emergency chips, and movie rentals. currently there is NO produce at the mini mart, the little refrigerated case is closed.

    DesMama
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    So of course today when I went down to get eggs, the produce section is open. Somewhat anemic looking, but at least nothing was obviously spoiled. I didn't look too close because I didn't need or want anything.
    Object reference not set to an instance of an object.

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    05-22-2011 5:24 PM
    I think, my opinion btw, that the mini mart could do better. But whining about it on here does nothing. I am quite sure that the good folks on this thread have taken the evidence they have collected and informed the folks in charge? Not the Ikego min mart folks, but the Yokosuka Commissary and ICE comments as well? Good then. Keep that up and the change may occur.

    For the record, we get all of our produce in town.

    Elizabeth
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    But it does make a difference. Maybe not in this particular case (who knows yet), but it has in others. The Commissary manager is even a member, etc. Things get talked about --I get stopped and talked to because of the site. Where else can you bring up topics like this and talk to members in the community? With your friends --wait for a town hall? It's nice to see whats going on in the community --the good and the bad.

    And I'm sure people have made ICE comments (people have posted their responses), etc. And in my case I was on my way to make a comment to ICE but the renovated CFAY site seems to lack a link to it (So we'll see about that one). Brilliant.
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    DesMama
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    Remember that the Mini Mart is run by the Exchange, NOT the Commissary.

    I get anything I want fresh in town too, unless its a spur of the moment, Ooo that looks good and isn't an ungodly price, and I'm going to use it that night.

    Elizabeth
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    Posted By DesMama on 05-23-2011 6:52 PM
    Remember that the Mini Mart is run by the Exchange, NOT the Commissary.

    I get anything I want fresh in town too, unless its a spur of the moment, Ooo that looks good and isn't an ungodly price, and I'm going to use it that night.

    Oh yeah, I know. The Commissary has actually gotten a lot better lately (as long as you don't go around payday but that's a given), the Minimarts... not so much.

    But the things I (and Adam's baby food) were complaining about weren't "fresh" items... it shouldn't have ever been an issue. :/
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    DesMama
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    sorrry - I was reminding Neil since it sounded like he was suggesting telling the commissary about the issues, but theres nothing the commissary can do.

    nikkifleming
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    Yes we have recently moved here to ikego and the fruit and vegetable shelves are almond empty the times I went to the mini mart. And yes I have purchased expired food. Or it expires within a few days of me getting it. It's hard for me because I'm here with 3kids under 9, no car, my husband will not be here till October and I cannot keep going to the Yokosuka base 2 or 3 times a week just for food. The train, theses kids and the rain isn't working for me. Sorry had to vent. Have a blessed day!

    ThaiGuy
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    Why no car? Just curious...

    Yoko-girl
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    The Ikego Mini Mart is pretty awful. I don't live on Ikego, but I've dipped in there a couple times, and I couldn't believe all the items on the shelf that were expired. Maybe if they didn't inflate their prices so much, people would buy more. I guess that place is ok for last minute items, but for full on shopping, you definitely need to head to the main base.

    Michele4
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    I had a friend that worked at the mini mart and she was telling me that they get a list of items that they are allowed to mark up prices as much as 75% because its a "convenience store". It total crap!!!! Nikkifleming I was in the same boat as you once and it wouldn't be nothing for me to go in there and spend $60-$80 and feel like i got nothing.

    nikkifleming
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    Yes I too have noticed the price increase. :-(

    JennSia
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    09-01-2011 9:38 PM
    I think, my opinion btw, that the mini mart could do better. But whining about it on here does nothing. I am quite sure that the good folks on this thread have taken the evidence they have collected and informed the folks in charge? Not the Ikego min mart folks, but the Yokosuka Commissary and ICE comments as well? Good then. Keep that up and the change may occur.

    For the record, we get all of our produce in town.



    just FYI none of these havent brought to us in the store until i find out to myself that you guys keeps on posting issues about the store here in minimart how about let us know before you keeps on talking? have you guys talked to the employees about the issue's apparently & absolutely none of you would do that bec.i havent have anyone tells me about the expired issue's if someone does i could count them for being honest of doing the voicing out your opinion instead of posting into this that we dont even know what is going on?!? it's like back stabbing us!!!
    thanks for all the concerns though appriciate it...

    Adam Jones
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    09-01-2011 10:35 PM
    If I was a manager / owner of any store or operation, I would want to know what my customers were discussing about it.

    The fact that these customers havent come back in to talk to you, is probably because by the time they realized that they had purchased expired products, they were already home.

    If you look above, you can see the peanuts I purchased, that were already expired when I arrived home.

    When I went to go and purchase baby food, that as well was expired.

    Its not my job or anyone's job to double check the stores expiration dates.

    Its funny to bring this up, but last weekend when me and my wife were staying near Camp Fuji we went into this very large Japanese grocery store.  It must of been the best kept store I have seen in 12 years living in Japan.  While we were going through the produce section, they just happening to be doing their expiration checking near the dairy products.  Guess how many people (employees) were in a line?  13 of them!  They stood arm length apart, and went through the entire line, checking their little square of dates to check.  They picked up each and every item to ensure nothing was near expiration.

    So taking that into consideration, if I was an owner/manager of any organization, especially FOOD products, your damn right I would have my employees out there checking.  And if the excuse is, we dont have the manpower for that, well you know what?  I would be the manager out there doing it myself, because its the right thing to do.  I dont make excuses for people, and I dont expect excuses to be brought up, because the work isnt getting done correctly.

    If people dont like their jobs, you have a choice.  Suck it up, or quit.

    Doesnt change the fact you have a position and a responsibility to uphold.

    When you look at google, this discussion, let alone several discussions about Ikego Mini Mart come to #1.




    Back to what I was saying, If I was a manager or owner of a store, I would want to know what customers are saying about the organization.

    I give the Yokosuka commissary a BRAVO ZULU for listening to the community.  Mr. Smith has been a member of Japanbases.com since before he even arrived to Japan.  Now we have Grocery Mark of the Yokosuka Commissary, who is actively answering peoples questions and concerns.

    http://www.japanbases.com/forums/aft/6957.aspx#31732

    This is what you call someone looking out for his operation, and listening to the community.

    He didnt wait for people to complain to them.  He went out looking for the issues, and decided to answer them one by one.

    As always, great job Grocery mark.  NEX should pay attention to your extra efforts, and start listening to what the community has to say.

     "Dont underestimate the power & change Japanbases.com
    members can have."

    Yoko-girl
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    09-01-2011 10:55 PM
    Posted By JennSia on 09-01-2011 9:38 PM
    I think, my opinion btw, that the mini mart could do better. But whining about it on here does nothing. I am quite sure that the good folks on this thread have taken the evidence they have collected and informed the folks in charge? Not the Ikego min mart folks, but the Yokosuka Commissary and ICE comments as well? Good then. Keep that up and the change may occur.

    For the record, we get all of our produce in town.



    just FYI none of these havent brought to us in the store until i find out to myself that you guys keeps on posting issues about the store here in minimart how about let us know before you keeps on talking? have you guys talked to the employees about the issue's apparently & absolutely none of you would do that bec.i havent have anyone tells me about the expired issue's if someone does i could count them for being honest of doing the voicing out your opinion instead of posting into this that we dont even know what is going on?!? it's like back stabbing us!!!
    thanks for all the concerns though appriciate it...

    It's pretty obvious that there are a lot of items in the Ikego Mini Mart that are expired.  I find it hard to believe that the employees or management aren't aware of this problem.  If they don't know, then s/one isn't doing their job.  Who is in charge of checking for expired goods there?  Is there anyone?  I don't think it's fair to say that customers should voice their opinion on s/thing that's so obvious.  I could understand if it was only one or two products that expired and they somehow got overlooked, but when I went in there last, MANY items on the shelves were expired.  That's just unacceptable.  

    Elizabeth
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    Well, we know quite a few from JapanBases.Com have posted ICE complaints, so my question, JennSia, have you heard about them?

    (Plus, I'm not so inclined to complain to a cashier, as their job is to just handle sales for the most part. It's not fair to complain to them and then have complaints unheard.)
    "When I pulled my hamstring I went to the Misogynist." -Brittany

    JennSia
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    Well, we know quite a few from JapanBases.Com have posted ICE complaints, so my question, JennSia, have you heard about them?

    (Plus, I'm not so inclined to complain to a cashier, as their job is to just handle sales for the most part. It's not fair to complain to them and then have complaints unheard.)


    nope never heard anything about the complains bec.im just a cashier...



    It's pretty obvious that there are a lot of items in the Ikego Mini Mart that are expired. I find it hard to believe that the employees or management aren't aware of this problem. If they don't know, then s/one isn't doing their job. Who is in charge of checking for expired goods there? Is there anyone?



    some of the stuff that are either soon to be expired are coming from the main store warehouse well ever since i saw this post just last couple weeks appears pulled some of the things on the shelves already...if there is a left over that goes to the end cap somewhere...

    ThaiGuy
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    In the Iwakuni mini-mart, when something is expired (but deemed safe by the vet) they put it on special display anywhere from 75-90% off. It goes quick! At least it is identified as expired, and patrons have the choice to buy at a steep discount or walk away.

    I pretty much agree with Jenn. Shame on you if you have not taken your complaints to management, but simply gripe here on JB.com. This is NOT an official DOD website, and management has neither the time nor the obligation to patrol JB looking for complaints about their operations. Many people keep posting excuses & reasons why they don't use established channels, but then they come here to complain that nothing is done. As Jenn says, it's kinda like backstabbing them.

    You have 3 obvious choices: Ask for a manager while you're at the store (so you don't have to talk to a lowly cashier); fill out a comment card while at the store; or come home and submit an ICE comment WITH your name & contact info. I've heard many times that ICE comments without contact info are basically ignored, and I can't say I blame 'em. Don't be shy!! Speak up, talk to management, get your voices heard, stop lurking & complaining to other patrons.

    Yambarudan
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    Adam,

    Thanks for the kudos. Both Mark and I (& yes, the entire staff) are focused on continual improvements. I hope the JB community realizes what we're faced with, we have an old facility that is too small for the size of our base population, especially when the fleet is in! I've used the analogy of playing 5 card stud, we don't have the option of changing cards, we must make do the best as we can with the cards that we are dealt. Our ordering system is far above the store level, we can not change that. All I ask is that people look at the "big picture", granted we do not have every item that every person on the base would like to have. But we do have most of the basics. I doubt that anyone would disagree though I understand "basics" means something different to each one of us!

    Thai Guy is right when he says:
    submit an ICE comment WITH your name & contact info. I've heard many times that ICE comments without contact info are basically ignored, and I can't say I blame 'em. Don't be shy!! Speak up, talk to management, get your voices heard, stop lurking & complaining to other patrons.

    I do not reply to "anonymous" ICE comments, how can I? Officially, DeCA is not tied into the ICE system.
    The best way to get a reply is to talk to one of the management staff or send an e-mail.
    My e-mail address is easily found on commissaries.com, go to "Store locations" "by alphabet" "Y" and there we are!

    While I'm on my soapbox, there are a few things that the Yokosuka community can do to help us improve our service to you.
    Watch your kids!- Letting your children run amok in the store is not a good idea. We've all seen it happen,
    the store is crowded in the evenings, please do not let your 5 year old push the cart, they can't even see over the top of it!

    As the Skipper has said on many occasions "No potty mouth", you may feel as if you're just in a grocery store, but please remember,
    this is a DoD facility, we are a family oriented organization. I've had to correct many people, both men and women,
    on their use of profanity. 

    Bring the shopping carts back to the store, or at a minimum, bring them back to the parking lot cart stalls. We find the scattered all over the base.
    I know the last thing you want to do is walk into the store and have to wait for a cart!

    I don't think I'm asking for much, it just boils down to common courtesy. We're all here for the same reason,
    to provide either directly, or indirectly, service to the fleet. We're all one team. There should be no "us against them" mentality
    that seems to be pervasive in our community. We all pulled together and supported each other on March 12th, why must it take a disaster for us to see
    things clearly? There is no line between us, we work in the commissary yes, but we are patrons too, 
    we wait in line at the bank, at the gas station at the exchange just like you do. We are doing the best that we can to support you.
    Please remember that.

    Thank you JB community.

    Chaunie
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    Well even though this is a thread about the issues the mini mart is having, I appreciate yall posting this. I will steer clear of the Ikego mini mart Can't wait to get there! Time is almost here.

    Polly
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    I was told a couple of years ago, when I complained about the price of the turkey I bought was $4 more than what it appeared to be marked, that because the NEX is a different organization than DECA, they have to buy the food items from DECA and there is a mark-up for the extra transportation costs, etc... The price was hand written next to the original DECA price. 
    I also know that our mini mart is scheduled for a major overhaul soon. So, lets all pray that everything turns out terrific and we end up with a great mini mart! And yes, politely tell the cashier about any expired or broken items. I have let them know about broken eggs a few times. 
    Good work, Jenny! Keep it up!

    Jennybean
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    09-06-2011 10:35 PM
    Posted By Polly on 09-06-2011 12:46 PM
    I was told a couple of years ago, when I complained about the price of the turkey I bought was $4 more than what it appeared to be marked, that because the NEX is a different organization than DECA, they have to buy the food items from DECA and there is a mark-up for the extra transportation costs, etc... The price was hand written next to the original DECA price. 
    I also know that our mini mart is scheduled for a major overhaul soon. So, lets all pray that everything turns out terrific and we end up with a great mini mart! And yes, politely tell the cashier about any expired or broken items. I have let them know about broken eggs a few times. 
    Good work, Jenny! Keep it up!
    In Stuttgart, when they did the overhaul of our CX, the side that sold food began being ran by DECA while the side that sold PX items was still run by Aafes. It was a pretty good transition. I hope that rings true for people in Ikego too.

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