Posted By vicsec_angel on 06 Apr 2010 07:00 PM
I guess I will speak from my experience and say I was contacted after my ICE comment. I was very specific with the incident that occurred and the person's name. I wrote down what I felt was good/bad about the situation and even added why I felt that way. I asked to please be contacted and when was best to contact me.
Maybe if they get enough comments on a certain subject or a certain person changes will be made, because they will see they have a problem. I guess the only other repercussion you would have would be to go into the office and speak with the manager. There is an Office Manager, although I do not know that person's name. Maybe that would be another way to get some changes made.

Posted By Adam Jones on 06 Apr 2010 07:41 PM
Apply for a position...

http://americablejapan.net/employment.php

HAHAHA... Go work for them to fix the problems.. lol


Well I know for a fact that they "collect Resume" and some of those jobs might not be open.
Also, Americale with all the money they rake in only pay many of their people about $9 or $10 an hour or less. That's far lower than the average rate for those jobs.

Posted By Lego John on 08 Apr 2010 05:47 PM

Hey--somebody posted something about other options besides Americable. It wasn't JCOM or NTT it was something else. 

Posted By marcoalfi on 11 Apr 2010 09:59 PM
The Better Business Bureau gives them an "F" rating. Go to http://www.bbb.org/us/Find-Business-Reviews/

Then type in Americable International

Here's an interesting article about Americable:

Former Cable Fraudster Gets Time, Fine
Tuesday, March 6, 2007
South Florida Business Journal

http://southflorida.bizjournals.com...ily15.html

This is just with 5 minutes of investigating on Google and BBB. I wonder why the Navy would continue to do business with this company.

Here's an interesting article about Americable:

Former Cable Fraudster Gets Time, Fine
Tuesday, March 6, 2007
South Florida Business Journal

http://southflorida.bizjournals.com...ily15.html

Company Profile
Americable International Japan, Inc

Address:  
10735 SW 216th Street, # B130
Miami, FL  33170
Tel: (800) 733-9208
Fax:
Web Site: http://www.americablejapan.com

Contact:
James Smith

Business Start Date: 
N/A

Company ID:
11004365

Posted By marcoalfi on 11 Apr 2010 10:09 PM
I'm not sure, but I think his wife Joan is now the CEO of the company.

D) The company flat out lies to the base over the technical issues (as in blocking skype and other telephony protocols in order to protect the bandwidth

Posted By Loki on 12 Apr 2010 12:43 PM
On-base service vendors (non-NEX, etc..) are contract based. Bids are requested, bids are received, and all things being somewhat equal.... the lowest bid that provides the requested services... wins.

If only one company bids on a contract... they get the contract as long as the proposed cost is within acceptable standards (overall NTE "cost") and provides the services (unless, of course, there is a minimum required # of bids before the contract can be awarded). And, at that point, the military only has an ability to reconsider a contract if the service provided is NOT within an acceptable standard. And if they contract says "... or best effort" with regards to speed... we are royally screwed for the length of the contract.

Yes... screwed. Realize that any NEW vendor that comes in to provide this service (i.e., wins the next contract), MAY have to replace an entire infrastructure (modems, routers, cabling, splitters, etc.) that is totally Americable at this time (depending on contract termination/loss clauses). And, on top of that, they have to be able to provide TV cable services as well, not just internet, unless it is two separate contracts, which I don't believe it is.

What we need is a concentrated effort. 20 or 30 people, all testing bandwidth speeds at the same time, 3 or 4 times per day, for a 30 - 45 day period, from different locations (Ikego, Yokosuka, towers, townhouses, etc.) and all kept on an exact same entry log. It is the only way to show that "best effort" is CONTINUALLY around 30% of promised speed, etc... And even that might not help, but it would certainly focus the FACTS on what is ACTUALLY provided by them. Hard to beat data-sets when all the tangibles, and intangibles, are the exact same.
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They need to put in the SOW (Scope of Work) and contract things like the minimum acceptable bandwith etc, that way when the contracted company drops the ball they can say "breach of contract".
I pay about $50/month depending on the exchange rate for fiber which includes some TV channels. For telephoning the US I use Magicjack and get quality just as good as a landline.

There has GOT to be some reason why Americable has not gotten the boot because everything about their operation is FUNARed.

I heard that Americable just got a contract for another 10 years! TEN YEARS, PEOPLE!

I understand that the Navy goes with the lowest bidder, but at what cost? Sooooo many people are overcharged for crappy cable & Internet service on the CFAY installations, not to mention the reports of crappy customer service (I have experienced crappy customer service when reporting a problem in out building at work, but I am not going to go into that).

A guy I know, who works in the field, told me that AFN, Yokota laid cable that has a much better signal than Americable.

Additionally, in case people don't know, they are setting up an AFN detachment here in Yokosuka.

Americable doesn't have the higher quality cables that AFN uses &
won't purchase them, so AFN Yokota is going to have to lay the cable on base (which Americable will use to broadcast through)!

So, what the hell is going on here? Americable is over charging people on CFAY installations (charging them WAY MORE than Japanese Internet, which is faster,  & cable services, which are full-HD), yet they don't want to install the cable needed. So, the cheap jack-holes that run Americable are making money hand-over-fist, & giving the customers the finger as they laugh all the way to the bank! That is complete & total B.S.!

How can people report the installation for failing to keep up with the standards that other services have? The Air Force, truly takes care of it's people & their morale.

The Navy claims it cares about the morale of the people, but in reality, it's a bunch of political, feel-good double talk!

If they truly cared, they would pay attention to the fact that people are not happy, & are being treated disrespectfully, & being OVERCHARGED for services!

It's easy, compare prices out in the local area & listen to the people, then DO SOMETHING to CORRECT the issues to ensure your people are being respected & receiving good service!

But, that is obviously is not being done, because they, reportedly, awarded a ten year contract to the Americable jack-holes!

Hell, even if people on base have to pay more for the services, the services should be up to standards with what people can get off base.

I live out in town & have J-Com. I have full-digital HDTV & fiber optic Internet. My Internet is about 5000 yen (the cable is included in my rent, so I’m not sure how much that is). The thing is, I get CNN, FOX, Sci-Fi, Super Drama, History Channel, Discovery Channel, Animal Planet, & other U.S. channels in full HD!

Plus my Internet is extremely fast, & I have NO problems with it at all.

But, unfortunately, for people living on CFAY installations, if you want Internet & cable you are going to suffer from the horrible Americable service & prices (at least for ten more years).

I heard that Americable just got a contract for another 10 years! TEN YEARS, PEOPLE!